Business Process Definition

One of the essential elements for a successful implementation is to first determine the exact requirements of the Lockout Tagout (LOTO), Hot Work and Confined Space Permitting processes. To ensure full understand of the requirements we will utilize a process that addresses the essential elements of the TagLink implementation; business process definition, software requirements definition, company specific configuration of TagLink, data importing/merging, backup operation, installation, training and support.

• Business Process Definition (BPD) – This is accomplished by the Stilwell Support Team (SST) using our interactive workshop in concert with your “team” during a joint review of all safety procedures, LOTO, Hot Work and Confined Space Permitting processes, pertinent documentation, forms, and “best practices” in use throughout your company/plant.
  This effort culminates in a Software Requirements Document (SRD). The SRD is compared with the present functionality of TagLink to the company’s business processes to determine if there are enhancements required for full scale implementation in the company’s facilities.
• Software Requirements Definition (SRD) – The SRD will be developed as part of the interactive BPD workshop. This is a critical document that will ensure compliance and conformity of the company’s business processes are documented. The SRD is the basis for developing the company’s configuration of TagLink.

Data

We understand the importance of keeping your data consistent and standardized across systems. There are several “key” areas of data that we work with our clients to capture & reuse:

• Computerized maintenance Management System (CMMS) – Our team can import the equipment list from your CMMS system into TagLink, reducing the need for manual data entry and providing consistency between systems. Using the same “language” between the CMMS and TagLink will ensure accuracy, efficiencies and most importantly improve safety when using an automated LOTO.
• Lockout Tagout Standards – We find that a great deal of our customers have Lockout Tagout “standards” that are housed in electronic format (i.e. Excel Spreadsheets, Computerized LOTO systems, etc. ). We are able to migrate this data into TagLink which save countless hours of data entry; specifically capturing all the associated isolation points and helps to use current LOTO standards as templates in TagLink.

Installation

Our team of installation engineers will work on-site or via the web to install TagLink, setup printers and make sure the system works as expected and satisfies your needs.

Training

We provide on-site training including formal classroom presentation followed by hands on operation of the system. Training sessions can be geared towards Operators or Administrators. A comprehensive TagLink system manual is provided and includes step by step screen shots instructions on how to use the system

Ongoing Support

We provide system support via phone, email or our website. We pride ourselves in offering outstanding support to our clients. All updates to the system are provided at no additional cost as per our maintenance agreement.